Returns & Exchanges

At Planet of the Vapes, we want you to be fully satisfied with your purchase, which is why we offer a 14-day return window for unused items and a 100% Satisfaction Guarantee on select vaporizers. If your device doesn't meet your expectations, our dedicated support team is here to help you find the perfect alternative or process a refund.

1

Initiate Your Request

Contact our customer support team via our online portal or email to receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

2

Prepare the Package

Securely pack the item in its original packaging, including all accessories, manuals, and the RMA form to ensure a smooth inspection process.

3

Ship It Back

Affix the provided prepaid label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

4

Inspection and Refund

Once our warehouse receives and inspects your return, we will process your refund or store credit within 3-5 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing